Bigo Live is a popular live-streaming platform that connects broadcasters with audiences worldwide. To ensure a safe and compliant environment, Bigo Live requires users to complete real-name verification. However, some users encounter issues during this process, leading to verification failure. If you're facing this problem, here are possible reasons and solutions.
Possible Reasons for Verification Failure
Incorrect Personal Information
Entering a name, ID number, or other details that don’t match official records can cause rejection.
Solution: Double-check your information before submission.
Unsupported ID Type
Bigo Live may only accept certain types of identification (e.g., passport, national ID).
Solution: Use a supported document and ensure it’s valid.
Blurry or Unreadable ID Photo
Poor-quality images may prevent the system from verifying your details.
Solution: Take a clear, well-lit photo with all text visible.
Regional Restrictions
Some countries have stricter verification policies.
Solution: Check Bigo Live’s guidelines for your region.
System or Server Issues
Technical glitches can temporarily disrupt verification.
Solution: Wait and try again later or contact Bigo Live support.
Previous Account Violations
If your account was banned before, verification might be restricted.
Solution: Contact customer support for assistance.
How to Fix Verification Issues
Re-submit with Correct Details – Ensure all entered information matches your ID.
Use High-Quality Images – Avoid glare, shadows, or blurriness.
Try a Different Device or Network – Sometimes, connectivity issues interfere.
Contact Bigo Live Support – If problems persist, reach out for help.
Conclusion
Real-name verification is essential for a secure Bigo Live experience. If your authentication fails, review your details, ensure document clarity, and follow the platform’s guidelines. Once verified, you can enjoy seamless streaming and interactions.
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