Get in Touch With Us

Got a question about one of the casinos we review, spotted something that needs updating, or want to flag a no deposit bonus we should be looking at? This page explains the best way to reach the Online Casinos team and what happens once your message lands with us.

The Best Way to Reach Us

Email is the most reliable channel for getting hold of us. Send your message to [email protected] and a real member of our team will read it — we do not rely on automated replies to do the job of a person. We aim to respond within two working days, though this can stretch slightly during busier periods.

To help us route your message quickly, tell us upfront what it's about — for example, whether it relates to a specific operator, a bonus offer, a payment method, or something else entirely. A little context up front saves a lot of back-and-forth later.

What You Can Get in Touch About

• Bonus and offer queries — If you have a question about how a no deposit bonus works, what wagering requirements apply, or why an offer listed for a casino such as VegasNow, Wincrown or Casea looks different once you visit the operator's site, let us know. Offshore casino promotions change quickly, and we rely on reader reports as well as our own checks to keep listings current.
• Corrections and updates — Licensing details, bonus terms, payment options and withdrawal limits at offshore casinos can shift without much notice. If you spot something on our site that looks out of date, we want to hear about it so we can look into it.
• Content suggestions — If there's a topic you'd like us to cover in more depth, whether that's a particular payment method, a class of pokies, or a comparison between operators, tell us what would be useful to you.
• Partnership and editorial enquiries — If you represent an operator or an affiliate network and want to discuss a listing, introduce yourself and outline what you have in mind. As with all content on this site, any commercial relationship never determines ranking position.
• Responsible gambling concerns — If you or someone you know is finding it difficult to control their gambling, mention this in your message. We can point you towards Australian responsible-gambling support services and can also explain the self-exclusion and deposit-limit tools most reviewed casinos make available.

Before You Write In, a Few Things to Keep in Mind

We review and compare offshore online casinos available to Australian players — these operators are licensed in overseas jurisdictions rather than by an Australian regulator, and we're upfront about that throughout our reviews. We can't act as a go-between for a dispute with an operator, arrange a withdrawal on your behalf, or override a casino's own terms and conditions. Account-specific issues, verification (KYC) problems and payment disputes need to go directly to the casino's own support team, since only they hold your account details.

What we can help with is context: explaining how wagering requirements are usually calculated, what a maximum cashout cap on a no deposit bonus typically means, or how AUD deposit and withdrawal limits tend to work across the operators we've covered. If you're comparing options and want a starting point, our guide to trusted non-GamStop casinos may also be relevant depending on where you're playing from.

Remember that online gambling is intended for adults aged 18 and over. If you're contacting us on behalf of someone underage, please say so — we take this seriously and will respond accordingly.

What Happens After You Send Your Message

Every enquiry is read by someone on our editorial team, not filtered through a bot. Straightforward questions usually get a direct answer within our two-working-day target. Anything that requires us to double-check a licence number, a bonus term or a payment detail may take a little longer, since we'd rather confirm the fact than guess at it.

If your message points us to an error, we'll investigate and update the relevant page once we've verified the change. We won't always be able to reply individually to every correction, but we do read and act on them.

Get in Touch

Whether it's a quick clarification about how one of the bonuses on our list works, feedback on a review, or a suggestion for something we should cover next, we're glad to hear from you. Drop us a line at [email protected] and we'll get back to you as soon as we can.